Urgently Looking for candidate -Tellecalling

Urgently Looking for candidate -Tellecalling

Job Overview

  • Experience Level Fresher
  • Highest Qualification Graduate

Key Responsibilities:

  1. Outbound Calling:
    • Make outbound calls to prospective customers using a prepared script.
    • Introduce the company’s products or services and explain their benefits to the potential customers.
  2. Lead Generation:
    • Identify and qualify potential leads through phone conversations.
    • Gather information about the customer’s needs and preferences to determine if they are a potential fit for our offerings.
  3. Appointment Setting:
    • Schedule appointments for sales representatives to meet with qualified leads.
    • Ensure that the appointments are appropriately recorded in the CRM system.
  4. Product/Service Knowledge:
    • Stay informed about the company’s products or services to address customer inquiries accurately.
    • Continuously update your knowledge of offerings and any changes or updates.
  5. Customer Follow-Up:
    • Follow up with potential customers who have shown initial interest but have not yet committed to an appointment or purchase.
    • Maintain regular communication to build relationships and address any concerns.
  6. Sales Support:
    • Provide support to the sales team by updating them on qualified leads and appointment schedules.
    • Collaborate with the sales team to ensure a smooth handover of leads.
  7. Data Entry and Reporting:
    • Accurately record customer information, interactions, and outcomes in the CRM system.
    • Prepare daily, weekly, and monthly reports on call activities and results.
  8. Target Achievement:
    • Work towards achieving individual and team targets for lead generation and appointment setting.

Qualifications and Skills:

  • High school diploma or equivalent. Additional education or relevant certifications are a plus.
  • Proven experience (typically 1-2 years) as a Telecaller or in a similar customer-facing role.
  • Excellent communication skills, both verbal and written.
  • Persuasive and confident demeanor with the ability to engage with customers effectively.
  • Basic computer skills and familiarity with CRM software is advantageous.
  • Strong organizational skills to manage call schedules and follow-ups efficiently.
  • Ability to work in a target-driven environment and achieve set goals.
  • Customer-focused mindset with a positive attitude and empathy towards customer needs.
  • Strong multitasking abilities to handle calls while updating information in the system.

More Information

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