Urgently Looking for candidate -Tellecalling

Key Responsibilities:

1. Outbound Calling:
   • Make outbound calls to prospective customers using a prepared script.
   • Introduce the company’s products or services and explain their benefits to the potential customers.
2. Lead Generation:
   • Identify and qualify potential leads through phone conversations.
   • Gather information about the customer’s needs and preferences to determine if they are a potential fit for our offerings.
3. Appointment Setting:
   • Schedule appointments for sales representatives to meet with qualified leads.
   • Ensure that the appointments are appropriately recorded in the CRM system.
4. Product/Service Knowledge:
   • Stay informed about the company’s products or services to address customer inquiries accurately.
   • Continuously update your knowledge of offerings and any changes or updates.
5. Customer Follow-Up:
   • Follow up with potential customers who have shown initial interest but have not yet committed to an appointment or purchase.
   • Maintain regular communication to build relationships and address any concerns.
6. Sales Support:
   • Provide support to the sales team by updating them on qualified leads and appointment schedules.
   • Collaborate with the sales team to ensure a smooth handover of leads.
7. Data Entry and Reporting:
   • Accurately record customer information, interactions, and outcomes in the CRM system.
   • Prepare daily, weekly, and monthly reports on call activities and results.
8. Target Achievement:
   • Work towards achieving individual and team targets for lead generation and appointment setting.

Qualifications and Skills:

• High school diploma or equivalent. Additional education or relevant certifications are a plus.
• Proven experience (typically 1-2 years) as a Telecaller or in a similar customer-facing role.
• Excellent communication skills, both verbal and written.
• Persuasive and confident demeanor with the ability to engage with customers effectively.
• Basic computer skills and familiarity with CRM software is advantageous.
• Strong organizational skills to manage call schedules and follow-ups efficiently.
• Ability to work in a target-driven environment and achieve set goals.
• Customer-focused mindset with a positive attitude and empathy towards customer needs.
• Strong multitasking abilities to handle calls while updating information in the system.